Question 1

How long does it take to get an offer?

Accepted Answer

Most offers are ready in 10 minutes or less. Real people review submissions Monday to Friday 8AM to 8PM, and Saturday to Sunday 9AM to 3PM EST.

Question 2

Do you use instant-quote algorithms?

Accepted Answer

No. We do not believe in guessing your car's value with software. Every offer is built by a real person.

Question 3

Do you charge any fees?

Accepted Answer

No fees. No add-ons. No surprises. The offer you accept is the amount you get.

Question 4

What if I still owe money on my loan?

Accepted Answer

We handle payoffs directly. If the loan is lower than the offer, you receive the remaining balance. If it is higher, you pay the difference.

Question 5

How do I get paid?

Accepted Answer

We send a secure ACH payment as soon as everything is signed.

Question 6

How do I know your process is secure?

Accepted Answer

All personal information, documents, and ACH details are encrypted. We never store sensitive bank data.

Question 7

Who is VIN On Spot?

Accepted Answer

VOS is a full service car buying company that handles everything in house from start to finish. Our connected network includes VIN On Spot for purchasing, Premium Finish for body and paint work, Premium PDR for dent repair, and Premium Transport Group for moving vehicles.

Question 8

How accurate are your offers?

Accepted Answer

Very accurate. Every offer is reviewed by a real person who uses live market data, recent sales, and the information you provide.

Question 9

Do I need an account?

Accepted Answer

It is not required, though most customers create one for tracking and document management.

Question 10

Do I need to be present for the inspection?

Accepted Answer

No. You or someone you trust just needs to provide access to the vehicle. Appointments are marked missed if no one arrives within 20 minutes.

Question 11

Can someone else be present for the inspection?

Accepted Answer

Yes, you can authorize anyone to meet the inspector on your behalf.

Question 12

How long does the inspection take?

Accepted Answer

Usually 15 to 20 minutes. It is quick and straightforward. And no, we do not do test drives.

Question 13

What happens after the inspection?

Accepted Answer

We review the results and finalize the offer. If nothing changes, you move to the Bill of Sale.

Question 14

What if my final offer changes?

Accepted Answer

If the inspection shows something that affects the value, we will update the offer and explain why. You can take your time to review it.

Question 15

What documents do I need to sell my car?

Accepted Answer

A valid ID and the vehicle title if you own it outright. For financed vehicles, provide your lender information and a payoff letter.

Question 16

Can I get an offer if my car is still being financed?

Accepted Answer

Yes. You can get an offer at any time, even if you still have a loan.

Question 17

Do you buy cars that don't run?

Accepted Answer

Yes. We purchase most vehicles, running or not.

Question 18

What if my car has been in an accident?

Accepted Answer

We buy vehicles with previous accidents all the time. Accidents do not disqualify your car.

Question 19

Do I need to clean my car before the inspection?

Accepted Answer

No. Cleaning it is optional. We are focused on the actual condition, not whether it needs a wash.

Question 20

Can I schedule my inspection for the same day?

Accepted Answer

Often yes. Same day or next day appointments are available depending on your location and inspector availability.

Question 21

Do I need the title?

Accepted Answer

Yes. If your bank has it, that is fine, we will work directly with them. We also provide free prepaid envelopes for mailing.

Question 22

Can I sell a car that is not registered?

Accepted Answer

Yes. As long as you can show proof of ownership, we can still purchase the vehicle.

Question 23

Can I sell a car that is not insured?

Accepted Answer

Yes. Insurance is not required for the sale.

Question 24

Do you buy leased vehicles?

Accepted Answer

Yes, we do. We contact your leasing company to verify the buyout amount.

Question 25

Do you buy vehicles from businesses or fleets?

Accepted Answer

Yes. We regularly work with business owners and fleets.

Question 26

What if my title is lost?

Accepted Answer

You can still move forward. We will help you request a replacement title from your DMV.

Question 27

Can I bring my car to your store instead?

Accepted Answer

Absolutely. Stop in for a quick inspection and walk out with your payment.

Question 28

Can I cancel the process?

Accepted Answer

Yes. You can stop at any point before signing the Bill of Sale.

Question 29

When do you pick up my vehicle?

Accepted Answer

Once your payment is processed, we schedule the pickup right away.

Question 30

When do I get paid?

Accepted Answer

Payment is sent upon receiving keys and title if you own it outright. For financed vehicles, payment releases after payoff confirmation and document signing.

Question 31

Can I submit more than one vehicle?

Accepted Answer

Absolutely. You can submit as many vehicles as you would like.

Question 32

How long does the full process take from offer to payment?

Accepted Answer

Most customers are fully paid within one or two days.

Question 33

Will you match or beat another offer?

Accepted Answer

In many cases, yes. Since we own every part of the process including repairs, transport, and resale, we can often give stronger values.

Question 34

Is there anything that can disqualify my car?

Accepted Answer

Very few things. As long as you legally own the vehicle and can provide proper documentation, we can usually buy it.

Frequently asked questions

The whole process on one page

Offer hours

Frequently asked questions

The whole process on one page

01How long does it take to get an offer?

02Do you use instant-quote algorithms?

03Do you charge any fees?

04What if I still owe money on my loan?

05How do I get paid?

06How do I know your process is secure?

07Who is VIN On Spot?

08How accurate are your offers?

09Do I need an account?

10Do I need to be present for the inspection?

11Can someone else be present for the inspection?

12How long does the inspection take?

13What happens after the inspection?

14What if my final offer changes?

15What documents do I need to sell my car?

16Can I get an offer if my car is still being financed?

17Do you buy cars that don't run?

18What if my car has been in an accident?

19Do I need to clean my car before the inspection?

20Can I schedule my inspection for the same day?

21Do I need the title?

22Can I sell a car that is not registered?

23Can I sell a car that is not insured?

24Do you buy leased vehicles?

25Do you buy vehicles from businesses or fleets?

26What if my title is lost?

27Can I bring my car to your store instead?

28Can I cancel the process?

29When do you pick up my vehicle?

30When do I get paid?

31Can I submit more than one vehicle?

32How long does the full process take from offer to payment?

33Will you match or beat another offer?

34Is there anything that can disqualify my car?

Offer hours